Service is key for effective marketing strategies
You don’t need to be a shoe fanatic to know about the online shoe and apparel retailer Zappos. Stories abound about their “over and above” customer service, so much that their superior consumer...
View ArticleImproving your company’s customer service experience
The journey towards improving your company’s customer service experience can be a trying one. Hopefully, you’ve decided to get in touch with PhonePRO, and let our customer service experts provide you...
View ArticleClik here to view.
Resolve Customer Complaints…Before They Happen
Resolve Customer Complaints…Before They Happen Phone PRO customer service training programs give your employees the friendly, proactive listening and problem solving skills they need to handle any...
View ArticleClik here to view.
People…People Who Need People
Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead! Analysts at the Relevancy Group released a surprising report this past month on shopper habits online. Despite the...
View ArticleClik here to view.
Connecting with Your Customers: As Simple As Picking Up the Phone.
Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead! In today’s marketplace, everyone talks about the importance of connecting with customers, no matter how big your...
View ArticleClik here to view.
Active Listening and Customer Service That Really Works.
Hard to Schedule a Convenient Time or Location? Get Live Webinars and Video Instead! PhonePRO provides many techniques for handling the most problematic of customer service situations, and we even...
View ArticleClik here to view.
Be a Star Player, with PhonePro Coaching Seminars
Have you already provided your staff with our superior PhonePRO customized webinar or onsite training? Are you looking to “lock in” your own supervisory skills in passing along what we’ve taught to all...
View ArticleClik here to view.
Customer Service Trap: Avoid the “Huh? Who’s This?”
When it comes to handling customers in person, most everyone knows to smile. And yet, on the phone, how many of us make a special effort to smile in the same way through our attitude? Do your...
View ArticleClik here to view.
Stressed Out? We’ve Got You Covered.
PhonePRO is dedicated to helping our clients communicate effectively to achieve maximum success with customers and bring out the best in every employee. We pride ourselves on teaching techniques...
View ArticleClik here to view.
Don’t Neglect the “I understand” Messages
With today’s impressive technology, it’s easy to forget how important the most basic human contact can be when it comes to positive communication. Without the face to face cues that let us know...
View Article
